We’re looking for an experienced IT Manager to join the internal IT team of a leading international law firm operating across Central and Eastern Europe. You’ll play a crucial role in shaping and managing IT support operations across multiple offices — ensuring daily stability, supporting ongoing digital initiatives, and keeping a high-performing professional services environment running smoothly.

Location: Remote work mode, with initial hybrid onboarding at one of our CEE officesEligible countries: Austria, Bulgaria, Slovakia, Croatia, Czech Republic, Romania, Serbia, Hungary (must have free access to the EU labor market and a valid work permit)Type: Full-time employment

JOB DESCRIPTION

This is a hands-on leadership role reporting directly to the IT Director. You’ll lead and manage the IT Support team (10-12 people), ensure efficient daily operations, and collaborate across the business to align IT services with company goals. Key responsibilities include:

• Oversee daily operations of the IT department and ensure service continuity across multiple CEE offices.
• Lead, mentor, and coordinate the work of the L1 IT Support team.
• Set and implement IT policies, procedures, and best practices.
• Report on team performance, ticket resolution statistics, and user satisfaction.
• Maintain accurate IT asset records and ensure compliance with asset management policies.
• Own internal knowledge base development and documentation practices.
• Ensure strong internal communication via Teams, shared mailboxes, and distribution lists.
• Support onboarding and offboarding processes and user lifecycle management.
• Collaborate with internal stakeholders (HR, Finance, Lawyers) and external vendors.
• Monitor system performance, identify improvement opportunities, and optimize IT workflows.
• Develop and maintain disaster recovery and business continuity plans.
• Maintain vendor/supplier relationships and contribute to IT budgeting.
• Stay current with IT trends and suggest new tools or approaches.

CANDIDATE PROFILE

• 10+ years of experience in IT Operations or similar managerial roles.
• Strong leadership and hands-on management skills with experience leading support teams.
• Broad technical know-how: systems admin, network management, endpoint security.
• Experience with cloud infrastructure (Microsoft stack preferred).
• Excellent communication skills, especially when interacting with non-technical teams.
• Ability to bring structure and order to complex environments.
• Experience reporting on operational metrics and team performance.
• Familiarity with ITIL or other ITSM frameworks is a plus.
• Relevant certifications (CCNA, MCSA, ITIL) are a plus.
• Fluency in English (B2-C1)

WE OFFER

• Full remote flexibility after initial onboarding.
• Flexible working hours
• Competitive compensation including future salary growth and annual performance bonus
• Training and development opportunities
• Team building activities
• Comprehensive benefits tailored to individual needs, fostering your mental and physical wellbeing (details shared during interview due to the local benefit list difference)
• High visibility and close collaboration with the IT Director.
• A people-focused team culture with opportunities for ownership and autonomy.
• A unique chance to help shape IT operations in a dynamic, international professional services firm.