Do you want to develop your career in IT? Do you speak German fluently and have a passion for IT or already have some experience as 1st-level support?

Company: Stable international IT company that offers great career opportunities in a multicultural environment where you will become a core member of IT support team in one of the largest IT and Engineering Solutions company spanning EMEA and the USA.

Remote Option: We are looking for candidates based in the Czech Republic, we offer a 100% remote work setup. 

• It’s a 12-hour night shift from 18:00-6:00
• Night shift hours paid with a 25% bonus + 25 % bonus for weekend shifts 

JOB SUMMARY

• Provide technical support for hardware, software, and mobile devices on 1st level
• Resolve software, hardware and device issues reported by the end users
• Adhere to processes and update knowledge documents
• Manage ticket backlog

CANDIDATE PROFILE

• Fluent German and English (written and spoken) – must have
• 1+ years’ experience in a similar position supporting a variety of technologies and services
• You are comfortable working night shifts
• Technical Experience: Windows OS (Windows 10 & 11), Microsoft Office & Office 365 applications, PC\Laptop hardware, PC\Laptop peripherals, including printers and mobile devices. Basic knowledge of Active Directory, Exchange
• Education: Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications

While experience in IT support roles is preferred, we are also open to considering junior candidates who possess the required language skills.

WHAT YOU CAN LOOK FORWARD TO

• 100% remote job from CZ
• Long-term and stable cooperation
• Strong support in career growth towards L1, L2, team lead, manager, etc.
• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and newborn surprise)
• Contributions to wellness programs (multisport card)
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits