Technical Support Engineer
Come join one of the largest software companies that is a leader in the software market. We are currently hiring for the position of Technical Support Engineer.
Are you interested in joining a multinational team with multifaceted and meaningful work? Do you want to learn something new every day while helping the world run better?
Don’t hesitate and apply now!
WHAT YOU WILL DO
- Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved
- Create Knowledge Base Articles and Wiki documents
- Create Code Corrections, collaborate with Product Area Leads and Engineering team
- Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce
WHAT WE EXPECT FROM YOU
- Advanced English
- A bachelor’s degree preferable in Information Technology/Computer Science area
- Experience in product Support, Software Development, IT, or Quality Assurance
- Technical acumen and understanding of SQL, Java, Java Script, or other programming language, Splunk, LLM
WHAT YOU CAN LOOK FORWARD TO
- 5 weeks of holiday and 6 sick days
- Cafeteria budget
- Meal vouchers
- Multisport card
- Annual bonus
- Flexible working hours and the option to work from home
- Home office allowance
GET IN TOUCH WITH US
If you are interested in this position and would like to know more, please send us your CV in English and we will contact you.
LOCATION
- Praha
Job Type
- Full-time
Sector
- IT Consultation
Benefits
- Option for Remote Work
- Meal vouchers
- Sick Days
- Flexible Schedule
- 13th salary
- Cafeteria system
- Home Office Financial contribution
- Czech language not required