Tech Support Specialist with Java & SQL – Junior Friendly!
About the Company: Our client is a global software company that helps businesses work smarter. The company is one of the largest vendors of ERP and other enterprise applications.
As a Technical Support Specialist, you’ll leverage your Java and SQL expertise to resolve customer issues on the internal company applications and provide an exceptional support experience on enterprise-level applications.
JOB SUMMARY
- Troubleshoot and resolve customer issues using Java and SQL
- Support customers in real-time via chat, phone, and online channels
- Track and manage cases in the ticketing system
- Communicate issue statuses effectively with customers
- Create and update resources for the User Community and internal knowledge base
- Collaborate with cross-functional teams globally
CANDIDATE PROFILE
- Practical experience with SQL and Java
- Bachelor’s degree in IT
- At least 1 year in tech support, development, IT or QA
- Fluency in English to collaborate with international colleagues
- Strong customer focus, problem-solving skills, and adaptability
- Excellent communication and interpersonal skills
WE OFFER
- Full-time employment contract
- Meal vouchers (90 CZK/day covered by the company)
- 40% remote work option
- Annual bonuses
- 6 sick days
- Monthly cafeteria card points
- MultiSport card option
- Paid sick leave (100% salary) up to 15 days/year
LOCATION
- Praha
Job Type
- Full-time
Sector
- Development & Engineering
- Infrastructure
- IT Consultation
Benefits
- Option for Remote Work
- Meal vouchers
- Wage bonuses
- Sick Days
- Extra vacation
- Flexible Schedule
- Multisport Card Contribution
- Czech language not required