Tech Support Specialist with Java & SQL – Junior Friendly!

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About the Company: Our client is a global software company that helps businesses work smarter. The company is one of the largest vendors of ERP and other enterprise applications.

As a Technical Support Specialist, you’ll leverage your Java and SQL expertise to resolve customer issues on the internal company applications and provide an exceptional support experience on enterprise-level applications.

JOB SUMMARY

  • Troubleshoot and resolve customer issues using Java and SQL
  • Support customers in real-time via chat, phone, and online channels
  • Track and manage cases in the ticketing system
  • Communicate issue statuses effectively with customers
  • Create and update resources for the User Community and internal knowledge base
  • Collaborate with cross-functional teams globally

CANDIDATE PROFILE

  • Practical experience with SQL and Java
  • Bachelor’s degree in IT
  • At least 1 year in tech support, development, IT or QA
  • Fluency in English to collaborate with international colleagues
  • Strong customer focus, problem-solving skills, and adaptability
  • Excellent communication and interpersonal skills

WE OFFER

  • Full-time employment contract
  • Meal vouchers (90 CZK/day covered by the company)
  • 40% remote work option
  • Annual bonuses
  • 6 sick days
  • Monthly cafeteria card points
  • MultiSport card option
  • Paid sick leave (100% salary) up to 15 days/year

LOCATION

  • Praha

Job Type

  • Full-time

Sector

  • Development & Engineering
  • Infrastructure
  • IT Consultation

Benefits

  • Option for Remote Work
  • Meal vouchers
  • Wage bonuses
  • Sick Days
  • Extra vacation
  • Flexible Schedule
  • Multisport Card Contribution
  • Czech language not required

Your recruiter

Yuliia Shevtsova

Yuliia Shevtsova