Do you want to develop your career in IT field? Do you speak German fluently and have a passion for IT or already have some experience as 1st-level support? 

We are hiring for a stable German company that offers great career opportunities in a multicultural environment where you will become a core member of IT support team in one of the largest IT service delivery companies in Europe delivering top-class services to the most valued customers in the automotive industry – in Germany and Czech republic.

JOB DESCRIPTION

As a Service Desk L1 agent, you will be:

• Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic
• Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc.
• Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users
• Processing 1st or 2nd Level tickets – based on your seniority
• Participating in various infrastructure projects, providing tips and first-hand experience for improvements
• Ensuring the agreed service requirements and goals are met in desired quality and time
• Implementation and optimizing existing service processes – proactiveness is very welcome
• Supporting escalation management team

CANDIDATE PROFILE

Must-Have Skills: 

• Technical experience in on-site service or remote end-user support
• Support of Windows workstations / laptops with software: MS Office, other custom software and production environment, as well as mobile devices (iOS, Android)
• Special knowledge of Windows Client operating systems (Windows 10)
• Special knowledge in the field of local applications (f.e.. MS Office 2016 und Office 365)
• Detailed knowledge of client hardware (Notebooks, Workstations and PCs) and its peripherals
• B2-C1 German – be able to communicate in German, both written and verbal

WE OFFER

• 100% remote job OR hybrid from office hubs in Brno/Prague
• Long-term & stable cooperation
• Strong support in career growth towards L1, L2, team lead, manager, etc.
• Working with the latest tools and applications
• Education and upskilling
• Laptops and mobile phones also for personal usage
• 25 days of vacation
• 3 sick days
• Meal vouchers